Did you know that replacing an employee could cost you up to three times that employee's annual salary? That's according to isquare.com. Recent studies cite productivity, recruitment, and training costs associated with hiring new employees as major contributors to this surprisingly expensive statistic. More importantly, employees take knowledge, experience, and contacts with them to their next company, often a direct competitor, as most people tend to stay in the same or similar field.
And while many companies are implementing retention programs to recognize and limit the cost of employee turnover, research reveals that few companies truly understand why employees leave in the first place. According to Leigh Branham, author of The Seven Hidden Reasons Employees Leave, 90% are directly linked, not simply to money issues, but to issues involving their job, manager, culture, or work environment.
The following are a few of the top reasons why people quit their jobs, according to research from the Harvard Business Review, HR Magazine, and other recent studies. Use it as a guide to recognize signs of unhappy employees and to cut down on the major expense associated with employee turnover:
1) Stress: Departing employees reported that stress from overwork or a work-life imbalance is a big reason for calling it quits. They might smile through it all, but if employees are consistently working late, working through lunch or on weekends, you may have a stressed out employee on your hands. Combine this with a personal crisis at home, and the pressure can be overwhelming.
2) Unrecognized: Many employees quit their jobs because they perceive, whether it's real or not, that their work is unappreciated. Causes include being paid the same as or less than poor performers or new employees with less experience; hiring or promoting outsiders instead of from within the company; and even an inkling of favoritism could create tensions that drive some employees to quit.
3) Money: Many employees don't just quit, they move on to what they perceive as a better opportunity - which may or may not be true. Either way, you can lose great employees who do not see advancement opportunities within your company. By knowing your employees' career goals, you may find that the best path for long-term growth is in another area of your company.
4) Motivation: People don't quit jobs, right? They quit managers. You've heard it before. Well, it turns out that it's actually true. According to studies, employees seek feedback, not just criticism. They want coaching and direction, assistance and communication. When they don't get it, they leave. Think about it this way: Have you ever sat down with an employee and asked what motivates him or her? Do you know why they come to work every day? These are much easier questions to ask than, "Why are you quitting?"
5) Company Culture: Former employees often describe their previous job as a "bad fit," a code word for a number of problems that are often difficult to recognize until it's too late. Studies suggest that by establishing clear job descriptions and utilizing personality assessment tools (such as DiSC® profiling), you can better match an employee's specific skills and talents to his or her job.
If you'd like more information about DiSC® profiling or would like to discuss more about this fascinating topic, give me a call. I'm always looking for ways we can improve our businesses together and be more successful.
|
Superior Home Mortgage Corp. licensed in DE, FL, GA: Georgia Residential Mortgage Licensee #14511, MD, MI, NY: Licensed Mortgage Banker - NY State Banking Department, NC, PA, SC, VA: Virginia State Corporation Commission License # MLB-566, & DC. Superior Mortgage Corp. licensed in CT, MA: Mortgage Lender License # MC3208, NJ: Licensed Mortgage Banker - NJ Department of Banking, RI: Rhode Island Licensed Lender & Broker, & TN. SHM Mortgage Licensed by the New Hampshire Banking Department |
 |
|
To retain talent you must pay them well and give good benefits. They stay and help you make much more money. A bad hire will cost you dearly so be smart on the hire and take great pains to screen prior to hire.
Karl, good post. I have stayed at a low paying job for too long, but I loved environment of the job, the work that I was doing and the manager was great. I have quit good paying jobs when the opposite was true. Good reminder to us as we build our businesses!
I think the company culture is a huge issue as an independent contractor (realtor). It all starts with great top management.
Karl,
With all due respect to Harvard, who conducted the study, I think that an awful lot of employees leave a company because of their immediate supervisor. I'm pretty surprised that that wouldn't have made the cut for the top five.
Rich
These five things that you mentioned all tie into one another. So once you get a case of one of them, you can be sure to see signs of two or three more of them coming your way.
Connie - That is an excellent point. Thank you for contributing.
Tony & Darcy - It just goes to show that money is not so important after all. Most bosses/managers do not even realize many of their employees feel the same way you do.
Vickie - A great company has to have a great leader. The person at the top needs to lead by example. I totally agree.
Richard - I agree that an employee's immediate supervisor has the greatest impact on how someone feels about their job. Though it is not specifically listed, I believe all 5 items listed are affected by your immediate supervisor, some more than others. I think my immediate supervisor influenced all 5 of those items on every job I've ever had.
David - I agree. You can definitely see where one item can lead to another, which leads to another. Once the snowball starts rolling downhill, it is very difficult to stop.
I left because of #2. I'm a hard worker and fast at what I do. I believe in showing by employer what I'm capable of before asking for a raise. Unfortunately, many take this as meaning that I'll stay forever without a raise or promotion.
Why buy the cow if you can get the milk for free? Unfortunately, this cow knows how to open the barn door and escape!
I'm soooooooo glad that I left!
Hi Laura
That's very interesting. Recognition is probably the item on the list that most managers think about the least, yet it can be so important to their employees. And it's really the easiest of these problems to fix.
I must say I don't thing I've ever heard the buy the cow vs free milk analogy applied to employment before.
How 'bout why buy the pig when you can get the sausage for free? That's another one of my favorites. :)
These analogies can be applied to all sorts of relationships, employer...employee, friend to friend, customer...business....this list goes on and on.
Ok, I've never heard that one before. I think I'll have to start using it.
Women use it in reference to men.....usually.
Yeah, I definitely got that reference.